Complaints Policy
The complaints policy is;
1. All complaints should be addressed to the person with conduct of the case in the first instance who will address the issue directly.
2. If the complaint remains unresolved, it should be addressed in writing to the Practice Manager who shall acknowledge your complaint within 14 days of receipt and endeavour rto respond substantively within 28 days.
3. Should you wish to escalet a complaint or appeal a decision made by the Practice Manager, then the complaint should be addressed in writing to Mr Anthony Nelson, Senior Partner, who shalll endeavour to respond within 28 days.
4. Should you remain unsatisfied with the response received, you can forward your complaint to the Legal Ombudsman.
Clear, fair complaint handling that puts your confidence and trust first.
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